Resources

E-HEALTHCARE
  • 5 September 2017
  • By Garima Singh

E-HEALTHCARE

Eliminate Patient/Professional Barriers

E-Healthcare can help you connect with your doctor for minor ailments – without the need of travelling.

Unprecedented growth in demand due to an aging population and record numbers of chronic diseases - are forcing healthcare providers to offer some additional care models to increase efficiencies.

The healthcare industry, which has traditionally lagged in terms of technology adoption, is waking up to the potential of connected health.

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FINANCIAL SERVICES
  • 5 September 2017
  • By Prabhas Kumar

FINANCIAL SERVICES

Delivering Better Customer Experience With Real Time Communications

The Financial industry is becoming a milepost of opportunities.

The financial services sector has also seen a marked increase in consumers moving to online offerings for their convenience, flexibility and options. Some of the fastest growing areas of the online financial services sector are banking, investment and tax filing.

Embedded communication promises higher customer retention and better customer experience – helping financial advisors and service providers sell to customers and win new ones.

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E-LEARNING
  • 5 September 2017
  • By Garima Singh

E-LEARNING

Revolutionizing Online Education With Embedded Communications

There’s an initial interest in e-Learning services that emphasized on-demand, in-your-own-time leaning anywhere in the world.

Real-time communications are revolutionizing e-Learning by powering true to life, engaging experiences.

WebRTC is being widely adopted by institutions for managing interactivity and managing the role of the teacher-student relationship – thus offering e-Learning services as efficient as offline services.

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What is WebRTC?
  • 5 September 2017
  • By Kunal Bhatt

What is WebRTC?

It enables browsers and mobile applications with Real-Time Communications (RTC) with no download, installation, or plug-in.

Since its release in 2011, WebRTC has gained enormous popularity in the business world. From healthcare industry to financial service providers, education sector to eCommerce, to well, everything. In coming years, the demand for WebRTC is expected to surge significantly among end users, owing to the high compatibility with multiple platforms & devices and its open source nature.

The knack to embed communications (Voice, Video, & Messaging) into browsers and mobile applications has goaded higher proficiency and efficacy within almost any milieu, regardless of whether it’s business to business, consumer-facing, or internal communication environment.

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Improving Customer Service With Embedded Communications
  • 5 September 2017
  • By Sudhir Kumar

Improving Customer Service With Embedded Communications

As brands are expected to compete predominantly on the basis of customer experience in coming years, it is one of the foremost tasks to ensure the efficient communication channel. One way to keep up with current customer demands is through live video customer support.

Live Video increases customer advocacy by as much as 58% - Convince and Convert. Embedded Communications can help you deal with complaints quickly and effectively.

Knowing and trusting that their favorite brands are available on the live video offers the ease and comfort that customers have come to expect in today’s high-tech world. Quick responses are proven to drive revenue for businesses.

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Improving Customer Service With Embedded Communications
  • 11 July 2017By
  • By Amit Goswami

Know Your Customer (EKYC) With Real-Time Communications

Know Your Customer (KYC) Is The Process Of A Business Identifying And Verifying The Identity Of Its Consumers. KYC Enables Financial Institutions (Banks) To Better Understand Their Customers And Their Financial Dealings.

In Today’s Competitive Marketplace, Communication Service Providers Need To Make The Most Of Their Assets. This Is Especially True Of The Customer Relationship Which, When Optimized Through Analytics And Life-Cycle Management, Can Deliver Increased Revenues For Service Providers.

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Improving Customer Service With Embedded Communications
  • 12 September 2017
  • By Garima Singh

Engaging Your Audience With Live Video

In today’s digital world, more and more brands are competing to be on the top and procure online attention.

After progressing their brands online, it’s becoming increasingly important for businesses to interact with their audiences without losing that human connection.

With Live Video, you can offer your customers personalized, face-to-face interactions – emboldening them to try new products/services. Seamless and instant communications would make them associate your brand like never before – eventually, keep them coming back for unique and exciting experiences.

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